Payment Policy

The DeKalb Community Service Board serves all clients who are eligible for treatment. For those with insurance coverage, we accept the following plans:

Medicaid is a government medical financial assistance program that covers most costs for hospital stays, clinic visits and medicines. There are some procedures or exams not covered by Medicaid and some must be preapproved. Some Medicaid programs are based on family income and others are based on medical needs. You may be able to get coverage for health care services that occur three months prior to the month your eligibility date for Medicaid. If eligible for assistance, you may apply for Medicaid by completing the Medicaid Application (available in English and Spanish) and submitting it to either the Financial counselors, RSM worker or your local Department for Families and Children (DFACS) office. Commercial Medicaid plans Wellcare and Amerigroup are currently accepted.

Medicare is also accepted and applicable co-pays and deductibles are applied. We currently accept Medicare A for hospitalization. Medicare A&B is accepted for those who also have Medicaid.

Private Insurance that covers behavioral health services - Currently, we accept PPO and POS plans. For those who are out of network, payment is expected at the time of service.

We have on-site Financial counselors in the Eligibility Unit that provide support services to clients and/or their families and agency program staff. Financial counselors assist in identifying all available financial resources for which clients may be eligible to fund the cost of required services and improve total quality of life.

• Remember to bring your insurance card (CMO, PPO, etc.) with you to each appointment. 

• If the procedure is not covered 100 percent by insurance, Medicaid, or Medicare DeKalb Community Service Board may require a copayment or deposit to be paid when you check in for your appointment.

• A representative from the Insurance Verification/Consumer Access department may contact you prior to the procedure date to make sure all of your information is correct.

• If your insurance has changed or you need to update your insurance, contact the Insurance Verification Unit at 404.508.6428.

• For questions related to billing, please contact the Revenue Cycle Department at 404.508.6406.

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