The Benefits Eligibility Unit has implemented the following procedures to assess and address the concerns/needs of individuals served:

• Conducts meetings with DeKalb CSB staff to discuss/review consumer resources issues.
• Conducts meetings with consumers and/or their families to discuss/review resource issues.
• Prepares periodic CMHC reports to identify consumers that are apparently experiencing financial difficulties.
• Conducts regular meetings with designated staff of public assistance agencies to discuss/review issues concerning the status of consumers with pending benefits or consumers whose benefits are in jeopardy.
• Issues periodic reports to services directors, agency management and other interested stakeholders to provide information about assistance provided to consumers.